| Name | Last modified | Size | Description | |
|---|---|---|---|---|
| Parent Directory | - | |||
| Beyond Products...ad..> | 2010-06-14 00:41 | 39K | ||
| Creating Growth thro..> | 2010-06-14 00:42 | 2.8M | ||
| Living Brand (employ..> | 2010-06-14 00:42 | 950K | ||
| Service Touch Points..> | 2010-06-14 00:42 | 29K | ||
| Service Touch Points..> | 2010-06-14 00:42 | 12K | ||
| Some Services Market..> | 2010-06-14 00:42 | 29K | ||
| Omotenashi.doc | 2010-07-29 07:56 | 24K | ||
| Zone-of-tolerance.pdf | 2012-09-15 09:21 | 47K | ||
| The House of Quality..> | 2012-09-23 09:24 | 15K | ||
| Relationship Marketi..> | 2013-01-30 09:06 | 467K | ||
| Five Imperatives for..> | 2013-02-23 08:40 | 1.0M | ||
| Ritz Carlton Baldrig..> | 2013-05-30 17:30 | 227K | ||
| Service Culture at Q..> | 2013-06-09 08:43 | 16K | ||
| Services Primary Car..> | 2014-09-17 08:32 | 409K | ||
| CLTV Starbucks Examp..> | 2015-06-16 08:28 | 777K | ||
| Waiting in Line for ..> | 2016-05-29 07:09 | 114K | ||
| Service Delight 2017..> | 2017-01-24 07:16 | 82K | ||
| Ikea Acquires Task R..> | 2017-09-29 09:25 | 115K | ||